Frequently Asked Questions
Everything you need to know about your gear and our services
What is the standard shipping time for camera bodies and lenses?
We offer insured express shipping on all high-value electronics. Domestic orders typically arrive within 3-5 business days, while international shipments may take 7-14 business days depending on customs processing.
Do you offer a warranty on refurbished photography equipment?
Yes, all certified refurbished items undergo a rigorous 50-point inspection and come with a comprehensive 6-month Bower Photography warranty covering any manufacturer defects.
What is your return policy for open-box electronics?
You can return equipment within 30 days of purchase. Please ensure that the shutter count has not increased significantly and that all original packaging, manuals, and lens caps are included to receive a full refund.
Are my high-value purchases insured during transit?
Absolutely. Every shipment from Bower Photography is fully insured against theft, loss, or damage during transit at no additional cost to you, requiring a signature upon delivery for added security.
Can I trade in my old gear for credit toward a new purchase?
We have a robust trade-in program. Simply submit your gear's make, model, and condition through our 'Trade-In' portal to receive a preliminary quote within 24 hours.
Which payment methods do you accept for international orders?
We accept all major credit cards, PayPal, and wire transfers. For high-end professional cinema setups, we also offer specialized financing options through our partner lenders.